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How we protect your account and payment information

When you open an account on royal4d, your personal details and payment data are encrypted and stored securely.

End-to-end account encryptionDANA, OVO, GoPay and QRIS safeguardedTransparent data retention policy
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royal4d How we protect your account and payment information
CONTACT ROYAL4D

Reach our privacy team

Team online

Live chat

Available 24/7 in the account menu under Settings. Ask about your data, request access to what we hold about you, or report a privacy concern — we respond within one business day.

Email support

Send privacy requests to [email protected]. Include your account email, the date of your request and what you need. We confirm receipt and reply within five business days.

Account settings

Go to Settings → Privacy & Data in your account. View what information we hold, request a copy of your data, update your contact details or ask for corrections.

DATA SECURITY LAYER

How we keep your information safe

Payment encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted with 256-bit SSL standard. Your card or wallet details are never stored on our servers — we tokenize them so only a secure reference is kept.

Account verification

When you withdraw funds, we verify your identity through a one-time SMS code sent to the phone number on file. This step prevents unauthorized access even if someone obtains your password.

Cookie and tracking policy

We use cookies to keep you logged in and remember your game preferences. Analytical cookies help us track page load times and crash reports. You can disable non-essential cookies in Settings without losing account access.

Data retention windows

Account records are kept for the life of your account plus two years after closure. Session logs and payment receipts are archived for seven years where local law requires it for tax compliance.

Third-party access

We share transaction data only with licensed payment processors and tax authorities where local law permits. We never sell lists of players or email addresses to marketing partners or other operators.

Your rights

You can request a copy of all your data, correct any inaccurate information, or ask us to delete your account. Requests are processed within five business days where local law permits such action.

Your data and your control

Yes. Go to Settings → Privacy & Data and select 'Request my data'. We'll prepare a file containing your profile, transaction history, login records and any support tickets. Download it within 30 days where local law permits. If you prefer, email [email protected] and we'll send it directly.

We keep payment receipts and withdrawal records for seven years where local law requires it for tax audit purposes. Your account profile is flagged as closed but archived for two years in case of dispute. After that period, records are deleted unless we're required by local law to retain them longer.

No. We use tokenization — only a secure reference is stored, not your actual wallet login or card number. When you deposit, the payment processor handles the transaction directly. We cannot see your DANA, OVO, GoPay or QRIS credentials.

We flag suspicious activity — multiple logins from different cities, large withdrawals in a short window, or mismatched payment sources. Our team reviews the activity and contacts you via SMS or email. If we confirm fraud, your account is locked and we initiate a refund where local law permits.

Essential cookies (login and security) cannot be disabled — your account needs them to function. But you can turn off analytical and preference cookies in Settings → Privacy & Cookies. You'll stay logged in, but we won't track game preferences or page performance.

No. Your email, phone and account activity are never shared with other operators or marketing networks. We share data only with payment processors and tax authorities where local law requires it. We do not sell your contact details under any circumstance.

Go to Settings → Account → Close Account and confirm your choice. Your login access is removed immediately. Your data is marked for deletion and purged within 30 days where local law permits, except records we're required to keep for tax or legal reasons.

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