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Terms and Conditions That Protect You

When you open an account with royal4d, you're entering into clear, straightforward terms that spell out your rights and ours.

Account creation and verificationDeposit and withdrawal termsGame rules and fair play
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royal4d Terms and Conditions That Protect You
GET HELP WITH TERMS

Questions About Your Account Agreement

If you need clarification on any part of our terms and conditions, our support team can walk you through the specifics that apply to your account. We're available 24 hours a day across multiple channels so you can reach us whenever a question comes up.

Team online

Live Chat

Open the chat window in your account lobby. Response time is under 2 minutes during peak hours. Available 24/7 to clarify any clause or requirement.

Email Support

Send your question to [email protected] with your account ID and the specific term you're asking about. We reply within 4 hours on weekdays.

Account Settings

Go to Settings > Legal Documents to view the full terms, download a PDF copy, and see when they were last updated for your region.

HOW WE HONOR YOUR TERMS

Security, Data and Dispute Resolution

Our terms and conditions set the framework for how we handle your account data, verify transactions, and resolve disagreements.

Data Retention

We keep your account records, transaction history and identity verification documents for 5 years after closure. You can request deletion of non-essential data by contacting support.

Transaction Verification

Every deposit and withdrawal is verified using your registered payment method and device. If a transaction doesn't match your account profile, we pause it and contact you immediately.

Account Security

We require two-factor authentication on password changes and large withdrawals. Your login session expires after 30 minutes of inactivity unless you save your device.

Dispute Process

Disagreements are escalated through three levels: support team, senior review, then independent arbitration if needed. Each stage is documented and you receive written updates.

Cookie and Tracking

We use cookies to track your session and device behaviour, including which games you open and when. You can opt out in Settings > Privacy, but some features may be limited.

Term Changes

We notify you 30 days in advance of any material change to these terms via email and in-app message. Continued use of your account means you accept the updated terms.

Frequently Asked Questions About Terms and Conditions

Below are the questions we hear most often about how our terms work in practice. Each answer covers the specific clause and how it affects your account on royal4d.

Contact support immediately with your concern. If the term conflicts with local law in your region, local law takes precedence. We'll review your case and either clarify the clause or confirm that a local override applies. Disputes go through our three-tier escalation process.

Yes, our terms apply to all players in Indonesia where local law permits. The payment methods (DANA, OVO, GoPay, QRIS) and account verification steps are the same regardless of your location within the country. If local law in your specific region imposes stricter rules, those override our terms.

The minimum deposit is Rp50,000 through DANA, OVO, GoPay or QRIS. Our terms apply to all deposits at or above this amount. Deposits below this threshold are not processed and no terms or account credit applies.

Your account and these terms remain active for 12 months after your last login. After 12 months of inactivity, we may close your account, transfer any remaining balance to a holding account, and delete non-essential data. You can reactivate by logging in or contacting support.

No. We give you 30 days' written notice of any material change via email and in-app notification. You can review the changes in Settings > Legal Documents. If you don't accept the new terms, you can close your account before they take effect.

Account breaches are handled in stages. First, we contact you to clarify or correct the issue. If the breach is serious (false identity, underage access, fraud), we may suspend your account, forfeit any balance, and refer the matter to local authorities where required by law.

Yes. If a deposit via DANA, OVO, GoPay or QRIS completes on the payment provider's side but fails to appear in your account within 1 hour, we investigate immediately. Withdrawals are covered similarly — if cleared on our side but the payment provider delays, we follow up. Our terms guarantee you're not liable for provider delays beyond our control.

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